Returns & Exchanges
At Mochi Phone, we want you to be completely satisfied with your new tech; if you are not, you can return your device within 30 days of delivery for a full refund or exchange. Please ensure all items are returned in their original packaging with all included accessories to qualify for a processing request.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and provide a reason for the request.
Prepare Your Device
Perform a factory reset to remove all personal data and disable any 'Find My' or cloud-based security locks before securely packing the phone.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing